Terms and Conditions
This Website is owned and operated by Lunatek Consultancy Ltd a limited company registered in England and Wales.
Company number: 08776789
Registered office, 3 Southfield Avenue, Paignton, TQ3 1LJ
VAT Number is: 182838476.
.Terms and Conditions
Welcome to Lunatek!
These terms and conditions outline the rules and regulations for the use of Lunatek Consultancy Ltd’s Website, located at http://lunatek.co.uk.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Lunatek if you do not agree to take all of the terms and conditions stated on this page.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
Unless otherwise stated, Lunatek Consultancy Ltd and/or its licensors own the intellectual property rights for all material on Lunatek. All intellectual property rights are reserved. You may access this from Lunatek for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Copy or republish material from Lunatek
- Sell, rent, or sub-license material from Lunatek
- Reproduce, duplicate or copy material from Lunatek
- Redistribute content from Lunatek
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Lunatek Consultancy Ltd does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Lunatek Consultancy Ltd, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Lunatek Consultancy Ltd shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Lunatek Consultancy Ltd reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Lunatek Consultancy Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law, and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Lunatek Consultancy Ltd; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Lunatek Consultancy Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Lunatek Consultancy Ltd’s logo or other artwork will be allowed for linking absent a trademark license agreement.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Websites owned or hosted, the views shown or expressed by the service purchaser or the user commenting on any subject within these websites are there own views and not the views of the service provider Lunatek Consultancy Ltd.
If an issue is present that concerns you please advise the moderator of the website directly via the appropriate forum for review, if this has already been actioned and your concern remains please contact us directly and we will review the complaint / issue and if upheld resolve.
We are giving you a powerful, open-to-all review platform where you can share and discover experiences, and connect with businesses to help them improve.
You can write a review if you’ve had a recent, genuine experience.
You’re not allowed to write a review if a company has offered you an incentive to do so. Incentives include things like discounts, monetary rewards, loyalty points, gifts, coupons and referral bonuses. These undermine the integrity of reviews. If you receive an incentive, you can report it to us.
Reviews are your chance to share your experiences with others and give feedback to companies. Size doesn’t matter here, we think all experiences big and small are worth reviewing — whether it’s a phone call, an online order, a visit to your local store or otherwise using a company’s products or service.
Just keep it fresh by writing about your experience that happened in the past 12 months. While your story about buying a boombox in the 80s is cool, it’s less relevant for consumers looking to invest in today’s hi-tech audio products. When you share your recent experiences, other readers get a feel for how a company is operating now. And companies get valuable up-to-date feedback.
Don’t make up an experience or write a review for someone else — leave it to them to write their own review. And if you’re closely associated with, work for, or are in competition with a particular company, you shouldn’t review it.
Receiving an incentive to write, change or delete a review is a big no-no.
Hold onto documentation that shows you’ve had an experience with the company (for example, a receipt, order confirmation, screenshot of your chat with online customer service) because you might be asked to verify your experience.
We expect you to be a respectful contributor to our platform. So play nice, don’t be a jerk. Don’t post anything harmful, hateful, discriminatory, defamatory or obscene. And don’t lie, bully, blackmail, make threats or do anything illegal.
Here are our tips for writing a great review.
That’s a tough one to explain. We’re a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we’re also required to take down words and statements that unjustly cause significant damage to people’s reputations or serious financial loss to a business.
The most powerful reviews explain what took place and leave it to readers to draw their own conclusions.
We do not get involved on disputes about what actually went down between a reviewer and a business. Trustpilot is a consumer review platform, not a regulatory authority or a court of law.
Keep your reviews relevant — don’t include any promotional references, marketing material or links. This isn’t the place to sell stuff, offer discount codes, form action groups or meet other like-minded singles in your area.
Your reviews are public. That’s why it’s not a good idea to include your own sensitive or personal information, and it’s never OK to include someone else’s. We’re talking names, phone numbers, addresses, email addresses, and anything else that could be used to track, identify, contact or impersonate someone. We want the privacy and safety of yourself and others to be respected and protected.
You’d be surprised how often people mistakenly leave a review for Company A on Company B’s profile page we often hear about how much people love or hate our non-existent delivery service!). So before you post, please double check the company and country domain you’re reviewing. It’ll save potential headaches later on.
You need a user to post a review. Just like your first kiss, you only get one user account and it should involve a real person. Your username, profile description and picture must reflect who you are (don’t go impersonating other people, thanks) and can’t be harmful, hateful, discriminatory, defamatory or obscene — because everyone can see your profile! If you do include something you shouldn’t, or you create more than one account, we can delete your account/s.
Your user account also needs to be connected to a valid, permanent email address in case we need to contact you.
Sometimes your account is automatically created and pre-filled with your name, like if you click on an email invitation link from a company or sign up via Facebook. You can always edit your details to include only the information you want publicly displayed.
Your review is owned by you. That means you can edit the review at any time. You’re encouraged to update an existing review if you want to add more information about a particular experience. And while it’s fine to write more than one review for a business if you’ve had more than one experience, please don’t bombard a business with lots of reviews, because that’s not helpful for anyone.
We love it when you put on your superhero sidekick shirt and help us protect our platform by letting us know about problem reviews — especially if you’ve got proof. Only flag a review if you genuinely believe there’s a problem, and please be fair and consistent.
We’ll check flagged reviews to see if they breach our guidelines. And if they do, we’ll take action.
We’re all for freedom of expression, but some content just won’t fly. If someone flags your review for breaking our rules, we may temporarily hide it and ask you to make some changes. We’ll give you the opportunity to bring genuine reviews within our guidelines so they can stay on Trustpilot.
But if you seriously misuse our platform we can remove your reviews and/or block or delete your account. If your account is deleted, your reviews will also be deleted.
In addition, our super cool software is constantly on the lookout for suspicious and fake reviews and will remove the post.
- These guidelines are just that: guiding principles. Please understand that we have the final say with regard to the interpretation and application of these guidelines, and we can update them at any time.